Concept Living

Terms & Conditions


1.1 This website (, related mobile-sites and software applications (hereinafter referred to as the ‘Website’) is owned and operated by Retail Communication Solutions (Pty) Ltd (hereinafter referred to as Concept Living the Retail Communication Solutions trading division) on-line retailing mall.

1.2 The disclaimers, policies and terms and conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale and/or delivery of goods or services CONCEPT LIVING as well as the use of this website by any customer or person (hereinafter referred to as ‘customer’ or ‘users’).

1.3 Please review the terms contained on this document carefully. The Terms apply to all users of our website or visitors to our stores, including but not limited to users who are browsers, customers, merchants, vendors and/or contributors of content.

If you access and use this website, you accept and agree to be bound by and comply with the Terms and Conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website.

2. Waiver

Any failure on our part to exercise or enforce any right or provision of any of our terms and conditions set out will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

3. Headings

Headings and titles herein are for convenience only.

4. Severability

If any of the provisions of our terms or condition are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

5. Variation

Concept Living may, at its sole discretion, change or amend any of these terms, conditions or policies without notification and it is the users responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected. Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the terms or amendments made you should not proceed to transact with us on this website.

6. Errors , Omissions and Product Descriptions

6.1 While all reasonable effort is made to provide accurate information about products (including pricing, availability, features and descriptions), unless proven to be due to gross negligence on our part, we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted).

6.2 Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format. Product descriptions on this website is by no means exhaustive technical information sheets. Some terms may be used in a broad sense or for specific purposes only.

Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones are especially difficult to accurately describe and depict. Although our photographers and graphic designers do their best to portray items as accurate as possible, various factors may influence the colour displayed on screen including monitor and screen calibration. Colour descriptions does not describe the actual material of the product (e.g. wooden items described to be ‘mahogany’ in colour, does not infer the wood is actual mahogany).

Materials: Where a product description describes a product to be manufactured from a specific material such as ‘solid wood’ or ‘aluminium,’ this only means that the majority or the most important sections are made from this material and does not necessarily imply that every single part of the product is manufactured from this material. For example, items described to be manufactured from solid wood may feature some other materials, e.g., knobs of steel, interior panels or drawer bottoms from plywood or MFD etc. Descriptions such as ‘synthetic leather’ or ‘leatherette’ could, for example, refer to various materials including PU, PVC, etc.

Where broad terms are used, such as, but not limited to ‘wood,’ this may cover various forms of wood, including solid woods, veneers, MDF, etc. The same rules apply to other materials.

8. Pricing & Stock

All prices advertised on our website includes VAT of 15%. Prices published on the website applies to in-stock products only. In the event where a specific product may have sold out, and a customer places an order or enquiry before a price, specification or promotion update, we will first inform the customer of any changes.

Should this not be accepted by the customer we reserve the right to cancel the order or any part thereof. While over 95% of items listed on this website is in-stock, there may be occasions where items are temporarily out of stock, or where a waiting period applies due to a product having to be custom made.

9. Delivery and Inspection of Goods

9.1Unless otherwise specified, delivery of orders shall be handled by contracted third party couriers. Prices advertised on this website shall exclude delivery unless otherwise specified, or where the customer qualifies for free delivery under certain conditions.

9.2 Orders shall be dispatched within 5 working days after the clearance of funds in our account. Depending on the size of the order and the exact delivery location, delivery may take approximately 7 business days from date of dispatch (weekends excluded), may be delayed depending on national foorprint. Deliveries shall be done on weekdays during the courier’s normal daytime service hours. Deliveries to outlying areas such as farms or small towns may take longer. In some cases, couriers may require a surcharge to deliver to areas considered to be remote or high-risk, or if the order is required outside Gauteng Province, please view product related delivery cost. Should an agreement not be reached between ourselves and the customer, we reserve the right to cancel the order and refund the customer in full.

9.3 It shall be the customer’s responsibility to properly inspect delivered goods. If product shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.

9.4 Due to size and nature, some products may be supplied and delivered in knock down format and require self-assembly.

9.5 Customers should ensure that the correct number of  items as indicated on the waybill is received before signing the waybill. The number of pieces/packages/cartons as indicated on the waybill should be verified by the customer or his representative before signing receipt of the goods. Customers should never sign to have received more pieces/packages/cartons as what was actually delivered as this could jeopardise claims of liability against the courier and may result in the loss being for the customer's own account.

9.6 We can only guarantee delivery to the delivery address supplied by the customer, but cannot verify the identity of the person signing for the goods. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorised by the customer to receive delivery on their behalf, and bear responsibility for verification in terms of point 9.5 above.

9.7 Any discrepancies, damages or shortages on any delivery must be communicated to us within two business days from date of delivery (weekends excluded) by submitting this claim to . It shall be your responsibility to ensure that you receive confirmation of receipt of your claim as proof of submission.

10. Warranty & Return Policy

10.1 Unless otherwise specified, all Concept Living products come with a 7 day money back satisfaction guarantee.  This guarantee shall be calculated from the date of delivery of the goods.  Refunds will be effected within 15 days from the date of return of the product. Customers are exclusively responsible for the collection and return of product to the CL warehouse, when the customer returns the product. 

10.2 Unless otherwise stated, products shall by default be covered by a standard 12 (twelve) month warranty against manufacturing defects. The following items shall be specifically excluded from the 12-month warranty and shall only be covered by a 6 (six) month warranty: selected cellular and electronic products, bar stools, dining chairs, pillows and bedding, rugs, décor products or small non-furniture items.

10.3 Warranties shall be valid only where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear. Unless otherwise stated, no product shall be covered against any corrosion or damages caused by natural elements (i.e. rust, wind, etc.). Natural variation occurring in wood or other materials are not considered defects, neither does the manufacturer guarantee the colour-fastness of any material.

Natural products including but not limited to products such as leathers, feathers, wood and animal hides may have natural defects and subject to natural changes (e.g. full grain leathers will have inconsistent grains, cow hides may lose hair). This warranty explicitly excludes any natural changes or decline to such products. This warranty shall also not cover any consequential damages, losses or claims of any kind.

10.4 All products listed on this website is intended, priced and marketed for domestic use only, despite the fact that some of the materials may be industrial grade. In the event where items are used in commercial environments (unless agreed to otherwise in writing), the warranty shall be limited to a period of 6 (six) months from date of purchase.

10.5 We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value, or alternatively with in-store credit.

10.6 Customers wanting to return any product must submit a notice of return through the Concept Living website or alternatively via email to

10.7 Transport charges for products returned for refund or exchange shall be for the account of the customer. Return transport charges may in some cases be higher than the original delivery fees billed, especially where the customer is located in outlying areas and smaller towns, or where an original delivery fee has been discounted or subsidised in any way. Only in cases of warranty claims shall transport charges be borne by Concept Living, and this shall only apply for the first 6 (six) months of the warranty.

10.8 Products returned for exchange or warranty purposes must be returned to the warehouse that it was originally shipped from. Only where the product was purchased and collected from a store may a return be done to a specific store. Goods returned must reach Concept Living within 7 (seven) days after the expiry of the 7 day return period. Any returns by our contracted couriers must first be authorised and shall be arranged by ourselves. Customers may not directly arrange for returns on our account with any of our contracted couriers. Even if a courier may allow this, Concept Living may hold the customer liable for the costs of such return.

10.9 Products returned must be adequately packaged in its orgional packaging. It shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our couriers do collect an item not packaged properly, or where they assisted the client with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as Concept Living will keep the customer liable for any damages to the product when received.

10.10 As soon as a product authorised for return for refund/exchange or warranty purposes, is received, the item shall undergo inspection of both packaging and condition of contents, and any damages or discrepancies recorded. Where the item was returned for refund and the item was received in perfect, as-new condition a full refund will be paid to the customer, minus the delivery and return transport charges.

10.11 Concept Living reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for shortages, damages or re-stocking for items not returned in good condition. The exact amount or percentage shall depend on various factors including the overall condition of the item, shortages of parts, etc. Refunds shall be made within 15 business days from the date of receipt of goods by Concept Living.

10.12 Products that were given as free gifts as part of a promotion, received in a competition or giveaway or where the product was heavy discounted due to damage to a product or demo product shall not be covered by any warranty.

11. Competitions and Giveaways

11.1 Results for competitions and lucky draws shall be announced on Concept Living website on the date published on the competition literature. In the event where, due to technical or other difficulties, we were unable to announce the winner on the published announcement date, Concept Living reserves the right to announce the results within a period of up to 7 (seven) working days thereafter.

11.2 Winners shall not be contacted directly, and as part of the conditions of entry, this is understood and agreed to by the entrant.

11.3 Prizes not claimed by winners within 30 (thirty) days of the results announcement, shall be forfeited without exception.

11.3 Entering a competition does not guarantee the entrant any prizes. Winners are randomly chosen and announced. Winners are final and entrants do not have the right to appeal the results. By entering into any of our competitions, the entrant agrees to these terms.

12. Coupons and Vouchers

All subject to terms of conditions.

13. Images

All graphical images including product photos, logos, banners, sound or video clips trademarks and trade names, layouts, icons or copy text displayed or incorporated in this website is the property of Concept Living or the brands, associates, suppliers or service providers it represents and is protected by law. Any unauthorised use, reproduction or distribution thereof is strictly prohibited and may only be done with the express written consent of Concept Living.

14. Governing Law

Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa.